oXo for Housing
Digital & Marketing Improvement
Helping social housing providers improve how they communicate their services, reach their audiences and turn digital activity into better outcomes.
What we do
We identify and help deliver practical improvements across websites, user journeys, content, SEO and marketing performance, making it easier for people to find information and for organisations to understand what is working.
What we help with
- Website and user experience reviews
- Website content, navigation and digital journeys
- SEO and content improvement opportunities
- Marketing strategy and prioritisation
- Conversion opportunities and calls to action
- Reporting, measurement and performance improvement
Ways to start
Four fixed pieces of work, each with one team. Pick the one closest to what you'd like to change.
Resident Self-Service Journey Review
We test whether someone can report a repair or pay their rent in two minutes on a phone, find where they give up and ring, and give you the fixes in order.Shared Ownership Sales Funnel Review
We follow a buyer from the listing to the reservation, through your landing pages, enquiry handling and reporting, and give you the fixes for each step where buyers drop out.Content and Search
We find the questions residents and buyers actually type, check whether your online services answer each one, and give you a list of what to write or fix first.Measurement That's Honest
We go through what you track and report, tell you what to stop reporting, and build one dashboard the board will actually read.
Six questions, about two minutes. You get a score out of 100, a line on what it means, and a free report if you'd like one. Take a free score.
Say hello
Let's talk.
Tell us which team or journey you have in mind, and which service sounds closest. We reply within one working day.