oXo for Housing
Make the tech you already pay for earn its keep.
The AI tools are switched on and your digital journeys are in place, yet not much has changed. We help one team at a time put them to work, and show that it's working.
We have plenty of experience across different sectors and industries, and over 12 years in digital.
For social housing providers: housing associations, councils and ALMOs. Anyone else is welcome too.
Services
Two ways we can help
Digital & Marketing Improvement
Helping social housing providers improve how they communicate their services, reach their audiences and turn digital activity into better outcomes.
Resident Self-Service Journey Review
We test whether someone can report a repair or pay their rent in two minutes on a phone, find where they give up and ring, and give you the fixes in order.Shared Ownership Sales Funnel Review
We follow a buyer from the listing to the reservation, through your landing pages, enquiry handling and reporting, and give you the fixes for each step where buyers drop out.Content and Search
We find the questions residents and buyers actually type, check whether your online services answer each one, and give you a list of what to write or fix first.Measurement That's Honest
We go through what you track and report, tell you what to stop reporting, and build one dashboard the board will actually read.
Helping social housing providers turn AI from a tool staff have access to into something they can use confidently to improve everyday work.
AI Assistant to Useful
We spend half a day with one team, see how the work really gets done, and give you in writing the five tasks worth fixing first with AI assistants, and how to start each one.Two-Week Workflow Pilot
Over two weeks we build three working prompts or workflows with one team, for the tasks you've chosen, and you walk away with each task timed before and after.Team Playbook
We turn what's working into prompts, templates and one-page guides your team keeps, so the new way of working sticks after we leave.One Source of Truth
We organise one team's scattered information into one agreed place, so your people and their AI assistants can find the current version of everything.
Two free scores
Start with a score
Six questions, about two minutes. You get a score out of 100, a line on what it means, and a free report if you'd like one.
How residents feel about your service is a separate job, and not one we do. For that, see CX Score (cxscore.co.uk).
Say hello
Let's talk.
Tell us which team or journey you have in mind, and which service sounds closest. We reply within one working day.